Privacy Policy & Terms of Use

This Privacy Policy explains how Lida Lisowe, PLLC ("I," "me," or "my") handles information collected through lidalisowe.com (the "Site"). I care about your privacy, and I have tried to keep this straightforward.

Please do not share sensitive health information through this Site. The contact form and email are convenient, but they are not secure channels. Please keep clinical details, diagnoses, medication information, and other sensitive health details out of them. Once we are working together, we will use the secure client portal or another appropriate method for anything confidential.

Information collected
Information you provide. When you fill out the contact form, email me, call, or text, you may share your name, email address, phone number, the reason for your inquiry, and anything you choose to write in your message. You control what you send.

Information collected automatically. Like most websites, this Site may automatically collect limited technical information, such as your IP address, browser type, device type, the pages you visit, how long you stay, and the site that referred you. This information is general and is used to understand how the Site is performing.

How your information is used
Information collected through the Site is used to:

Respond to your inquiry and schedule a consultation
Provide information about services you have asked about
Maintain, secure, and improve the Site
Meet legal, professional, and ethical obligations

Your information is not sold, rented, or traded. It is not used to send marketing or promotional email unless you have specifically asked to receive it.

HIPAA and this website
This Privacy Policy covers the Site only. It is not my Notice of Privacy Practices.

As a licensed clinician, I am required to maintain the privacy of protected health information under HIPAA and applicable North Carolina law. Clients receive a separate Notice of Privacy Practices describing how protected health information is used and disclosed in the course of treatment, along with your rights regarding that information. If you are a client and would like another copy, please ask and I will provide one.

An inquiry submitted through this Site, on its own, does not create a treatment relationship or a clinical record.

Cookies and analytics
The Site may use cookies, which are small files stored by your browser, to help the Site function properly and to understand general usage patterns. If analytics tools are in use, they collect aggregated information about visits rather than identifying you personally.

Most browsers let you refuse or delete cookies through their settings. Some parts of the Site may not work as smoothly if you turn cookies off.

Sharing and service providers
I do not sell your information. Information may be shared in these limited circumstances:

Service providers. The Site relies on third parties for web hosting, form submissions, email, scheduling, mapping, and the client portal. These providers may process information in order to make those features work.
Legal requirements. Information may be disclosed if required by law, court order, or applicable professional or ethical obligations, including mandatory reporting duties.

Safety. Information may be disclosed where necessary to protect the safety of a person, as permitted or required by law.

Security and how long information is kept
Reasonable measures are taken to protect information submitted through the Site. That said, no website, email system, or internet transmission is completely secure, and I cannot guarantee absolute security. This is why sensitive health information should not be sent through the Site.

Inquiries are kept only as long as needed to respond and to meet any applicable legal, professional, or recordkeeping requirements, then disposed of appropriately. Clinical records, if a treatment relationship begins, are governed by my Notice of Privacy Practices and applicable law rather than by this policy.

Your choices
You may ask what information I have from your Site inquiry, ask that it be corrected, or ask that it be deleted, and I will honor reasonable requests unless I am required to retain it. You can also simply choose not to submit the form and call me instead.

Depending on where you live, you may have additional rights regarding your personal information. If you would like to exercise any of these, please contact me using the details at the bottom of this page.

Children's privacy
This Site is intended for adults. My practice serves adults, and the Site is not directed to children. I do not knowingly collect personal information from children. If you believe a child has submitted information through the Site, please contact me and I will delete it.

Links to other websites
The Site links to outside resources, such as professional organizations, research articles, books, and videos. Those sites are not under my control, and their privacy practices are their own. I encourage you to read the privacy policy of any site you visit.

Changes to this policy
This policy may be updated from time to time. When it changes, the "last updated" date at the top of this page will change as well. Continuing to use the Site after an update means you accept the revised policy.

By using lidalisowe.com, you agree to these Terms of Use. If you do not agree with them, please do not use the Site.

Using this Site does not create a therapeutic relationship
Visiting the Site, reading its content, or sending an inquiry through the contact form does not establish a therapist and client relationship. A professional relationship begins only after we have spoken, agreed to work together, and completed the appropriate intake paperwork and informed consent.

This Site is not medical or mental health advice
The content on this Site is provided for general educational and informational purposes. It is not a substitute for evaluation, diagnosis, or treatment by a qualified professional who knows your situation. Please do not delay seeking care, or disregard advice you have received, because of something you read here.

This Site is not monitored for emergencies. If you are in crisis or your safety is at risk, call 911 or go to your nearest emergency room. For free, confidential support any time, call or text 988, the Suicide & Crisis Lifeline.

Communication through this Site
Messages sent through the contact form, by email, or by text are not secure and are not monitored continuously. I aim to respond to inquiries within two business days, Monday through Friday, but response times can vary and no specific timeframe is guaranteed. Please do not use these channels for urgent matters.

Content and ownership
The text, images, illustrations, logo, and design of this Site are owned by Lida Lisowe, PLLC or used with permission, and are protected by copyright and other applicable laws. You are welcome to read, print, and share pages for your own personal, non-commercial use. Please do not copy, republish, or use the content commercially without written permission.

Ketamine Assisted EMDR Therapy™ is a trademark of its owners and is referenced here with attribution. Other names and marks that appear on this Site belong to their respective owners.

Acceptable use
Please use the Site lawfully and respectfully. Do not attempt to disrupt the Site, gain unauthorized access to any part of it, submit false information or another person's information without permission, or use it to send unsolicited or harmful material.

Third-party links and resources
The Site links to outside organizations, articles, videos, and books that I believe may be helpful. Including a link does not mean I endorse or am responsible for everything on that site, and I cannot guarantee the accuracy or availability of outside content.

Disclaimers and limitation of liability
The Site is provided on an "as is" basis. While I work to keep the information accurate and current, I make no warranties that the Site will be error free, uninterrupted, or complete. Therapy outcomes vary from person to person, and nothing on this Site is a promise or guarantee of any particular result.

To the fullest extent permitted by law, Lida Lisowe, PLLC is not liable for any damages arising from your use of, or inability to use, this Site or any content or outside resource linked from it.

Governing law
These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law rules. Therapy services are provided only to individuals physically located in North Carolina at the time of service, consistent with my license. EMDR consultation services for clinicians are professional consultation rather than therapy, and are not licensed clinical care.

Changes to these Terms
These Terms may be updated from time to time. The "last updated" date at the top of this page reflects the most recent version. Continuing to use the Site after a change means you accept the updated Terms.

Questions or requests
If you have a question about this Privacy Policy or these Terms of Use, please reach out:

Lida Lisowe, PLLC
6521 Creedmoor Road, Suite 206
Raleigh, NC 27613
(919) 272-3434
lida@lidalisowe.com